Visitors arriving at the SFbei welcome desk

Careers · Floor

Member Experience Coordinator

Own the first ninety seconds. Screening, reception, bookings, mail forwarding and the hundred small things that decide whether a visit feels organised or chaotic.

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Team

Floor

Contract

Full-time

Location

On-site, San Francisco

Range

$72,000 – $92,000

About the role

Every builder's relationship with SFbei starts with you: the screening application, the welcome at the desk, and knowing who they are the second time they walk in.

It is a front-of-house role with a real operational spine behind it — you will also run the mail-forwarding service that a lot of our overseas exhibitors quietly depend on.

What you'll do

Process builder pre-registrations and run the screening queue.
Staff reception: welcome visitors, understand why they came, route them to the right floor.
Manage meeting-room and call-booth bookings, and demo-bay scheduling.
Run supplier mail forwarding: receive, log and dispatch packages and documents.
Keep the directory board and printed materials current.
Support events — registration, setup, and making sure the right people meet.

What we're looking for

You have worked front-of-house somewhere with standards — a members' club, a good hotel, a busy studio, a co-working space or a gallery.
You are organised in a way that survives four things happening at once.
You are genuinely warm with people, including people who are stressed or in a hurry.
Comfortable with the tools: a CRM, a booking system, a shipping account.
On-site five days a week, with occasional event evenings.

Nice to have

Interest in hardware, making or design.
A second language.
You have opened a new venue before.

Compensation

$72,000 – $92,000. The range is real and we will pay within it based on what you bring, not on what you earned before. Early hires also receive equity, explained with the maths shown. Medical, dental and vision are covered for you and your dependants.

The honest caveats

The building opens in 2027. Until then this job involves more planning, recruiting and spreadsheet work than floor work, and the floor work is the fun part. We are a small team, so job descriptions are indicative rather than exhaustive. And it is genuinely on-site — if you need remote flexibility, this role will make you unhappy.

How to apply

Use the form below. A CV or LinkedIn and a few specific lines about why this role. No cover letter theatre, no take-home exercise.

Equal opportunity

We hire on what you can do. We do not discriminate on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age or veteran status, and we will make reasonable adjustments to the process — just tell us what you need.

The stair and directory inside the building — 1070 Bryant Street

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